The Terms and Conditions of the agreement are detailed below, please be sure to review them thoroughly as these set out the terms of the legally binding agreement between the parties. In the absence of any specially agreed, written conditions, the following terms and conditions shall apply to all contracts entered into and undertaken with the company. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and thus, in the event of a dispute, the parties may only seek remedy via an arbitrator appointed by the parties whose decision shall be both final and binding. Such reference shall be a submission to the Arbitration Act 1950 and/or statutory modification or re-enactment thereof. It is the responsibility of the party bringing the dispute to begin these proceedings and to accept any costs that may occur as a result. If said dispute procedure proves to be ineffective, the matter must be brought to the exclusive jurisdiction of the English Courts for review. If any provision of this agreement is or becomes invalid or unenforceable the remaining provisions shall not be affected.
The seller refers to the company, R&GSUPPLIES LTD (Company Number: 13065704) and any of its third party subsidiaries at any given time. A buyer will refer to an individual in the ordinary sense as an individual who buys goods/services in the usual manner from a person/company in the business of selling such goods/services. Should circumstances occur that both the purchaser and the seller have terms and conditions, it is asserted that the seller’s terms will take precedence over those of the purchasers. Any deviation from these terms will need to be sought in writing on company headed paper and signed by an authorised company signatory.
The seller reserves the right to amend and alter the Terms and Conditions at any time as they see fit but this shall not operate with a retrospective effect on any pre-existing contracts. It is the responsibility of the buyer to ensure that they have read and understood the terms and conditions and that by undertaking to use the services of the seller, it is implied that they are bound by and agree to the terms.
1. Terms and Conditions of Sale [General]
1.1 Ordering & Pricing
Prices on the website are primarily excluding VAT. VAT is charged at the standard rate at the time of payment.
Quotes valid for 30 days – these are an indicative price and we reserve the right to amend costs to reflect any price increases to the cost of our goods until the point of payment. If we prepare a quotation/order in accordance with the instructions of the buyer, you must ensure that said instructions are accurate and will be fit for the intended purpose.
An order can be placed either online or via telephone. To place an order online, items will need to be added to your basket which can later be reviewed by clicking the shopping cart symbol at the top right of the page. This will allow the check-out process to begin. If the purchaser has changed their mind or requires an amendment to their order, it is essential to contact our Customer Services Team so that they may endeavour to make the changes necessary.
All online and telephone orders will be processed within a maximum of 24 hours. This is relevant Monday-Thursday as our sales team do not operate over the weekend. As such, orders will not be processed, shipped or delivered on weekends or Public Holidays.
Payment is required prior to confirmation of the order and can be done via the website or via BACS or cheque (this will need to clear prior to confirmation).
1.2 Delivery
Due to the range of products that we offer, shipping rates and delivery estimates will be calculated and displayed at the checkout prior to processing your order. A two-day delivery service is generally available for the majority of our goods – in the event of requiring an express delivery, it is worth contacting our Sales Team directly as they may be able to facilitate this. All orders are subject to stock requirements and thus delivery delays may occur in instances where additional stock needs to be sourced. If there will be a significant delay in shipment, we will make contact via email or telephone.
A confirmation email will be issued upon receipt of an order and once again, upon shipment of the goods. R&GSUPPLIES LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer nor do we accept liability for any products damaged/lost during shipment since this is down to the carrier. In the event that this is necessary, please ensure to take images and save all packaging materials and damaged goods for later review.
It is possible for goods to be delivered internationally however, you will need to contact our Sales Team for them to obtain pricing dependant on your location.
All delivery times quoted are estimates given that there may be delays that fall outside of our control. In the event of delivery delays prior to shipment, the purchaser is entitled to cancel the order and receive a full refund [except in instances where an item is personalised and already in production] however will have no further claim against us under that contract. Should the goods have already been shipped, the purchaser forfeits the right to cancel however will be entitled to return the goods for a refund. If some goods contained within an order are available and some are out of stock, the decision may be taken to make delivery separately.
It is the purchaser’s responsibility to ensure that their premises is suitable to accept delivery. We may refuse delivery in circumstances where it may be unsafe, unlawful or unreasonably difficult to do so. Any costs associated with returning the goods or re-delivery are the responsibility of the purchaser.
1.3 Risk
The goods are at the purchaser’s risk from the time of delivery. This takes place once the goods arrive at our premises – in the instance where they are to be collected by the purchaser or at the purchaser’s premises if we arrange for them to be delivered. It is the responsibility of the purchaser to inspect the goods thoroughly before accepting them. In the event that goods are damaged or not received, we will endeavour to inspect them/investigate the matter within 7 days.
1.4 Export Terms
Any goods requested for shipment outside of the UK will be provided under the Incoterms and will be supplied on an ex-works basis whereby the seller makes the goods available at the seller’s location, so the buyer can take over all the transportation costs and also bears the risks of bringing the goods to their final destination. It is the responsibility of the seller to ensure that they are complying with any legislation or regulations governing the importation of goods into the country of destination and for the payment of any taxes or duties.
1.5 Return of goods
In the event that you have changed your mind, you are provided with 14 calendar days to notify us. This starts the moment you place your order and ends 14 days from the date in which you receive the goods. You are then entitled to an additional 14 days from the date of notification in which to return the goods.
To be eligible for a return, your item must be unused and in the same condition in which it was received in that the purchaser must be able to provide your receipt/proof of purchase and that they must be sent back in their original packaging with any seals left unbroken.
The purchaser will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.
In the event of receiving faulty goods, you have the legal right to a refund if you return your faulty good within 30 days of receiving it.
Once the goods are received back, we will inspect the items and notify you at the earliest convenience of the status of your return/refund.
Any items on sale which are eligible for a refund shall be refunded at the price they were purchased for.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
1.6 Cancellation
We reserve the right to cancel your order under the following circumstances: – Payment not received – The purchaser becomes bankrupt/insolvent – The purchaser fails to honour the obligations as set out in these terms The purchaser may not cancel an order with us unless it has been agreed so in writing.
2. Terms and Conditions of Sale [Resin Bound Stone – Supplied and Installed]
For the sale of resin bound stone in the context of a supply and installation capacity, the following Terms and Conditions will supersede any contradictory terms as set out in the previous section.
2.1
The provision of quotations is done so on a no-commitment basis. No contractual obligation will be formed between the company and the buyer during the proposal stage. The prices specified in the quotation are based on the cost of wages; materials, plant hire and taxes prevailing at the rate of quotation. The price quoted will exclude VAT (unless otherwise stated) and VAT will be charged at the applicable rate at the point of purchase. All quotations will lapse after a 30 day period and at any time prior to receipt of a deposit, the company reserves the right to adjust the price to reflect any increase in our costs of supplying our services.
The quotation is based on the assumption that excavation will be in normal sub-soil, and that no hidden obstacles will be encountered during any part of the works. If rock, running sand, unstable ground, excess water or any other unforeseen circumstances and/or any services such as; water, gas, electricity, telephone, drainage etc. not previously advised, the company reserves the right to charge for the additional work involved. The cost of any work by the company or others, entailing in the dealing with the same shall be additional to the figure quoted.
The quotation assumes that, and is subject to the ground conditions being suitable for the carrying out of and such work. Any additional cost incurred by local body requirements, engineers requirements, or which the company reasonably determines is necessary to properly prepare the ground, shall constitute as an extra and be paid by the purchaser upon completion of works.
2.2
A deposit payment will be required prior to booking work in. The Company shall be entitled to payment as required – (a) 25% deposit as noted. (b) 25% on completion of preparatory work. (c) The remaining balance (50%/75% respectively, dependent on whether preparatory works are necessary) shall payable on the day of completed works and will be taken via your method of deposit payment if required by the company. In the absence of prior agreement, formalised in writing, payment for completed works will be due immediately upon completion of the quoted scheme and, in any event, no longer than 7 days following the same.
In the event that a purchase order is accepted in lieu of a deposit, the purchaser agrees to make payment for the entire balance within 7 days of completion.
If cancelled, the deposit amount whilst refundable, will be subject to a deduction of a £150.00 administration fee. If the deposit amount is less than £150.00 this will render the whole amount to be non-refundable.
In the event that the cancellation occurs once materials or plant/specialist equipment have been ordered/arranged, this may incur additional charges.
The company agrees to provide the equipment and/or execute the works set out on this quotation at the price and in the manner of payments specified in the quotation and/or in these conditions. The contract shall not be made until a satisfactory survey has been carried out by the company and the purchaser has accepted the terms of the quote in writing by expressing their wish to proceed with the works – this may be done via electronic communication – following which, paying a deposit in accordance with the above.
If you wish to cancel the contract you must do so in writing within 7 days of the contract being signed. Such notice must be written received within this time. Notification by electronic mail is accepted.
In the event of the purchaser failing to make payment as required by these conditions, the company shall be entitled to charge interest on a daily basis until payment has been received at the rate of 3% above the Bank of England minimum lending rate prevailing during the period of such default.
2.3
Upon entering into a contract with R&GSUPPLIES LTD, the buyer undertakes the following risks and responsibilities:-
Any planning permission or building terms permits where required shall be obtained by the purchaser and charges related thereto be paid directly to the relevant authority.
The purchaser is responsible for providing complete free and easy access to the working area of the site for materials, machinery and the provision of all necessary electrical, water and any other services. Any additional cost incurred through the purchaser not providing such shall be chargeable to, and payable by, the purchaser, unless such terms have been agreed by the company and purchaser.
Concrete and stone products require a curing period after laying operations have been completed. The length of this period is usually governed by the weather and type of volume and weight of traffic to be encountered. At the time of handing over the completed facility, the company will advise the purchaser on this and any other precautions to be taken. The company cannot be held responsible for any damage that may result from failure to follow these instructions, and such failure may invalidate the warranty given by the company under this contract.
The company shall not be liable for any delays for any reasons whatsoever beyond the reasonable control of the company including, without prejudice to the foregoing inclement weather or unreasonable site conditions, proceeding taken or threatened by other disputes with third parties. Delay by other contractors, workmen or tradesmen engaged or nominated by the purchaser not referred to in the quotation shall be charged at £800 per each day the company is held up. Authorised extra or additional items being added to the contract, any combinations of the workmen, strike or lock-out, difficulty in obtaining suitable materials, then the company shall not be held liable to the purchaser for the delay in the completion of work and the purchaser, at least for the period of delay, shall allow a fair and reasonable extension of such completion.
Subject to provision of the Unfair Contract Terms Act 1977 (or any statutory modification thereof) the company shall not be liable for any damage, loss or personal injury whatsoever, arising consequential upon or incidental to the use of works referred to in the quotation either during the period of construction or at any time thereafter. Buyers should be aware of the potential hazards to health and safety represented in the types of goods supplied by the Seller, stored in the Seller’s premises, in transit or stored on site. It shall be the Buyers responsibility to comply with any and all Regulations pertaining to the works.
Where part of the work is being carried out by the purchaser, our price submitted is based upon this work being carried out in a workman like manner and strictly to the agreed time schedule with regard to proper preparations so our work is not jeopardised in any way. This particularly applies to excavation work. Additional costs in our work due to bad workmanship or hindrance on the part of the purchaser’s workmen will constitute an extra charge to the purchaser.
In the event of any dispute arising during the course of, or subsequent to, completion of work, the purchaser shall not be entitled to withhold any payment whatsoever, the company will rectify or replace the work, which is subject to the said dispute.
2.4
Upon entering into a contract with the buyer, R&GSUPPLIES LTD undertakes the following risks and responsibilities:-
The Company undertakes that in accordance with the Sale of Goods and Services Act 1982 that the goods will comply with their description and will be free of any material defect at the time of installation.
In carrying out preparatory work on site, implementing the contract and clearing the site on completion, every possible care will be taken by the company to minimise disturbance caused by vehicles, plant and equipment using the access route(s) to reach the working area and the area immediately around the site.
We endeavour to provide a seamless finish to the surface; however this is not always possible. In such circumstances a joining or expansion strip may be required.
Without prejudice to any remedies that the company might have in the cancellation of an order by the purchaser, the company reserves the right to recover such costs that have occurred, however incurred.
Where extra work is ordered by the purchaser, either in writing or verbally, this order will be confirmed by the company to the purchaser in writing, email or text message. Unless within 7 days the order is rescinded the same will be treated as confirmed. Where ever possible, quotations will be submitted for additional work and variations as the contract proceeds but otherwise will be charged at a fair price, based on such variations.
The company shall not be held responsible for the minor departures from the contract specifications or drawings made necessary by site conditions or unforeseen circumstances.
The company will endeavour to make the new surface as level as practically possible. An average tolerance of 20mm per m² is allowed. Due to the nature of the materials used, in that they are naturally sourced, this can mean that there is the potential for slight colour differences in the finished installation. Furthermore, in certain lights it may be possible for trowel and machinery marks to be visible due to naturally occurring variations in the aggregate.
In the event that adverse weather conditions prevent the installation from going ahead on the specified date, we will endeavour to reschedule at the earliest possible convenience. If the new date proposed is not accepted by the customer then R&GSUPPLIES LTD reserves the right to delay the works until a time most suitable to the company.
2.5
In addition to its statutory obligations, R&GSUPPLIES LTD, warrants a 10 year period on completion of the contract, the company will make good, free of charge, any defects which are due to faulty workmanship, provided the facility is treated with reasonable care and any maintenance instructions have been adhered to. Written notice of any claim against this warranty must be received within 14 days of the warranty period.
R&GSUPPLIES LTD cannot be held responsible for the on-going structural or matrix condition of existing surfaces, or new surfaces laid by others, onto which its resin bound coating is applied.
It is the responsibility of the buyer to inform the company of any existing and unwanted pooling prior to the application of the specialist resin coating. Whilst every effort will be taken to remove any reported pooling, the company can accept no responsibility for standing water or other drainage issues on existing surfaces or new surfaces laid by others.
The above warranty does not cover sub-surface issues unless the underlying substrate was constructed and installed by R&GSUPPLIES LTD
It is important to note that the resin bound system is only suitable for use where the maximum weight of a vehicle using the surface does not exceed 2.5 tonnes and as such, the warranty will not extend to such circumstances.
R&GSUPPLIES LTD is dedicated to supplying the best possible service with the utmost quality products. We are confident that all our installations are brilliant examples of our exemplary quality standards and the finished product will be a hard wearing, durable surface that will deliver exceptional performance for a range of uses from light domestic to heavy commercial. Because of this, we are proud to offer a 10 year warranty on all our resin bound stone installations.
Our warranty is conditional upon:
• A suitable base (e.g. asphalt or concrete), or other approved substrate being provided i.e. firm, intact, clean, well-drained and strong enough for the intended use.
• The surface only being used for its specified application.
• Our advice for after care and maintenance being followed.
Our 10 year warranty does not cover:
• Damage caused by forceful impact, excessive point loads, other mechanical damage and excessive usage.
• Damage caused by sinkage, deformation, reflective cracking, tree roots, stress point cracking, frost heave or any other failure of the underlying layers.
• Damage or staining caused by chemicals, fuels, solvents or any other external agent.
• Damage caused by repairs made to, or adjacent to, the surface or to the underlying base.
• A decrease in permeability caused by ingress of dirt, fine materials or other causes.
• Mineralogical variations (including rust spotting) in the stone which have an effect on its physical, mechanical or aesthetic properties.
• Any consequential and indirect losses.
• Surface changes due to natural weathering.
• Hairline Fractures.
• Any base/substrate work as this is covered by a separate 3 year warranty
• Any failures relating to the products used during installation as this is covered in line with the warranty offered by the supplier.
N.B. If the sub-base is already in place and not installed by R&GSUPPLIES LTD, we undertake only to repair the work completed by ourselves i.e. in circumstances where the resin fails. If cracks occur as a result of the sub-base, this cannot be remedied via the warranty provided.
A quality and warrantied installation of resin bound stone is dependent on a number of factors. These include, temperature, humidity, rainfall and dew point. As experienced installers we always advise people of when we believe the conditions to be reasonable to work with resin bound stone. If we are instructed to install outside of these parameters we cannot be liable or responsible for any failures in the materials or installation whatsoever. Furthermore, in these instances we do not offer any warranty on the finished surface. If the surface needs additional work in the future, this will also be charged at full cost. We will, however, use all of our knowledge and skills to try our best to ensure the surface is finished to as high a standard as possible.
Any claims made with respect of defective workmanship must be raised within 7 days of project completion. Following this time frame, no claims of this kind will be considered.
2.6
R&GSUPPLIES LTD will endeavour to resolve all disputes within 28 days and will do so in accordance with the Terms and Conditions provided on this site. R&GSUPPLIES LTD at all material times will seek to provide a customer with an acknowledgment of their correspondence within 7 days. In the event that R&GSUPPLIES LTD fall outside of these time frames, it is noted that no liability will be accepted on this basis alone.
Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage.
2.7
R&GSUPPLIES LTDwill retain and maintain the personal information of individuals seeking quotes and entering into contracts with the company as part of the company records. This information assists the company in maintaining and improving its administration and management of the business. An individual is welcome to see all information held about them at any time in accordance with the Data Protection Act 1998 and recent GDPR legislation and is able to make any necessary amendments to keep the information up to date. If you wish to opt out and thus remove your consent for your data to be held and shared, you need only notify the company either via telephone or via email – details of which are available on our website – www.rocksandglue.co.uk. You can see additional information as to how data is used and processed in our privacy policy which is available on our website.
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It is important that you have read the information about the agreement with us. Once you have done so and wish to proceed, please pay the invoice which will signify a binding contract between the two parties.
