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Delivery and Returns

Delivery and Returns

See below for information about the delivery & returns options in your country.

Thank you for shopping with R&GSUPPLIES LTD. Following are the T&Cs that make up our delivery policy.

Due to the range of products that we offer, shipping rates and delivery estimates will be calculated and displayed at the checkout prior to processing your order. A two-day delivery service is generally available for the majority of our goods – in the event of requiring an express delivery, it is worth contacting our Sales Team directly as they may be able to facilitate this. All orders are subject to stock requirements and thus delivery delays may occur in instances where additional stock needs to be sourced. If there will be a significant delay in shipment, we will make contact via email or telephone.

A confirmation email will be issued upon receipt of an order and once again, upon shipment of the goods. Rocks & Glue Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer nor do we accept liability for any products damaged/lost during shipment since this is down to the carrier. In the event that this is necessary, please ensure to take images and save all packaging materials and damaged goods for later review.

It is possible for goods to be delivered internationally however, you will need to contact our Sales Team for them to obtain pricing dependant on your location.

All delivery times quoted are estimates given that there may be delays that fall outside of our control. In the event of delivery delays prior to shipment, the purchaser is entitled to cancel the order and receive a full refund [except in instances where an item is personalised and already in production] however will have no further claim against us under that contract. Should the goods have already been shipped, the purchaser forfeits the right to cancel however will be entitled to return the goods for a refund. If some goods contained within an order are available and some are out of stock, the decision may be taken to make delivery separately.

It is the purchaser’s responsibility to ensure that their premises is suitable to accept delivery. We may refuse delivery in circumstances where it may be unsafe, unlawful or unreasonably difficult to do so. Any costs associated with returning the goods or re-delivery are the responsibility of the purchaser.

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